Privacy Policy

AAA Scaffolding UK Limited is the controller of personal information collected for enquiries through https://aaascaffoldinguk.co.uk. We are registered in Scotland under company number SC746457.

Our registered office is Hill of Goval, Dyce, Aberdeen, Aberdeenshire, Scotland, AB21 7NX. For questions about this policy or to exercise your data protection rights, email info@aaa-scaffoldinguk.com, call 01224 473 001, or write to our registered office.

We collect information you choose to provide through our quote forms, by email or by phone.

• Your name, telephone number and email address if provided.
• The scaffolding service and location you select, and details of the work, site address, access requirements and timing that you include in your message.
• Correspondence relating to your enquiry, quotation or subsequent work.
• Technical connection and request information used by the website infrastructure, such as IP address, browser information, request time and security or error information.

Under UK data protection law, the basis for processing depends on what we are doing with your information.

• Responding to a quote request and discussing work: taking steps at your request before entering into a contract, and performing a contract if work is agreed.
• Handling general enquiries, keeping relevant correspondence and protecting the website from spam or misuse: our legitimate interests in operating the business and providing a reliable service, balanced against your rights.
• Keeping records required by law or responding to a lawful request: compliance with legal obligations where applicable.
• If we separately ask for consent for an optional purpose, you can withdraw that consent. Sending a quote request is not consent to unrelated marketing.

Quote requests pass through our website’s server and are sent using FormSubmit to info@aaa-scaffoldinguk.com. FormSubmit receives the enquiry fields needed to deliver the email. If you provide an email address, it is used as a reply-to address so we can respond.

The current application does not save quote enquiries in a separate website database. Delivered enquiries and our replies may remain in the company’s email system. Temporary server-memory checks help prevent duplicate submissions and spam.

Please only include information needed to discuss the work. Do not include payment card details, passwords, health information or other sensitive personal information in the form.

• FormSubmit privacy policy

The current website uses the following services. Each external provider also has its own privacy information.

• FormSubmit: receives submitted enquiry details to deliver quote emails. Its documentation states that its submission archive retains submissions for 30 days; this is separate from any copies in our email system.
• Website hosting and email infrastructure: providers process information needed to serve the website, deliver correspondence and operate or protect those services. The website is hosted using Replit.
• Google Maps: embedded maps send requests to Google when loaded. Google may receive your IP address, browser or device information and cookies associated with its services.
• Website fonts: the typefaces are hosted on this website. Loading them does not send a font request from your browser to Google.
• Facebook, Google, Yell and LinkedIn: the website links to our external profiles. Their own terms and privacy policies apply when you visit those websites. The review excerpts shown here are selected text, not an embedded live review widget.

• Google privacy policy
• Replit privacy policy

Information should be kept only for as long as needed for the purpose for which it was collected, including any applicable legal, accounting or claims requirements.

For enquiries that do not become jobs, relevant criteria include whether discussions are continuing, whether a quotation remains valid, and whether there are outstanding questions or disputes. For completed work, applicable record-keeping obligations and the need to address later questions or claims may require a longer period.

This policy does not specify a fixed retention period for unsuccessful enquiries. Contact us to ask about the retention of your particular enquiry or request deletion where your rights apply.

The website uses HTTPS to protect information in transit. No website or email system can guarantee absolute security. Please contact us if you believe information submitted to us has been compromised.

Some service providers operate internationally, so information may be processed outside the UK. Their privacy notices explain their processing arrangements. Contact us for details of any international transfers and the safeguards relevant to your enquiry.

Depending on the circumstances and the lawful basis, you may have the following rights under UK data protection law:

• Access to your personal information and a copy of it.
• Correction of inaccurate or incomplete information.
• Deletion, restriction of processing, or objection to processing.
• Data portability where it applies.
• Withdrawal of consent where processing is based on consent.

Send privacy requests to info@aaa-scaffoldinguk.com. We may need enough information to verify your identity and find the relevant records. Requests are normally free and should be answered within one month, subject to the extensions and exceptions allowed by law.

You can contact us with concerns and you also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

• Contact the ICO or make a complaint

Our Cookie Policy explains the website’s embedded maps, third-party requests and browser controls. The current application does not include customer accounts, newsletter sign-ups, advertising pixels or a dedicated analytics integration.

This website is intended for people seeking scaffolding services, not for children. If a child’s information has been submitted unnecessarily, contact us so it can be reviewed.

• Read our Cookie Policy

This policy may be updated when the website, its providers or relevant business practices change. The date at the top identifies the latest revision.